State Farm® Insurance Agent Scott Marxer

"Nick at State Farm was very nice and helpful, I truly recommend him as your insurance agent."

"Staff lacks communication, no one calls back unless it’s to make a sale, raises prices every 3 months without warning and without harsh inquiries. My sister totaled her car and got paid out half of the cars value based on the links we sent them for comparison. Ghosted her after links were sent so she was forced to accept there lowball of a payout to get a new car. Would not recommend to anyone, I was with them for 3 years could have saved thousands. Got better coverage elsewhere for almost 50% of the cost."

"Nick at State Farm is amazing! He was super helpful, patient, and made everything so easy to understand. I felt confident and well taken care of throughout the whole process with personal and business insurance. Highly recommend working with him if you’re looking for a reliable and knowledgeable insurance agent!"

"Scott , I recently purchased a whole life policy from Chasity at your office. She was very helpful in finding me the coverage I wanted at a price that was reasonable. Thanks Chasity!"

"Nick was awesome"

"I just wanted to say thank you to Chasity for the excellent customer service she did while helping me with changes to my auto policy. She was very kind and helpful in assisting me with the purchase of my new car and even followed up after it was done to insure everything was correct. Great job Chasity, she deserves a raise Scott...."

"Thank you Nikki and Chasity for both helping me with my life insurance. Easy going process and they were both very nice people. Make sure to stop in and ask for them during your visit!"

"I've had multiple cars and home insurance for more than a decade with Scott's office. They've gone out of their way for me and my family on multiple occasions. I recently bought a new truck and contacted the agency to get the binder. I worked with Chasity, who was easy and efficient to talk with on the phone, and turned around my request faster than I thought possible. It was a great experience, and I would gladly do it again."

"It has been a pleasure doing business with State Farm. I’m impressed with Chasity’s friendly manner & timely response in handing inquiries."

"Scott Marxer and his team have been my insurance agent for the last 10+ years. I have multiple cars and my home insured with them. They have always gone above and beyond to be helpful and informative with all my insurance needs. Most recently I called to get a car registered last min while on the way to the dmv. Chasity quickly got my policy together and I was able to get the car on the road promptly. Anytime I call I'm greeted with a happy and ready voice on the other end of the line. THANK YOU!"

"Worked with Astrid and Chasity who were both phenomenal in their roles to get me the lowest premium after an accident."

"Astrid P was an absolute delight. She was warm, caring and patient. She was very informative and offered the best quote and with as many discounts as she could give me. I’m more than satisfied and she’s a five star hire! Great job Astrid! You’ve found your purpose❤️"

"Thanks to Nikki for always helping me with my insurance needs always fast and easy when I have any questions she’s always there to answer them means a lot to me that State Farm and Nikki are always on my side Thank you!!"

"They’re slow with check refund requests but their agents are somewhat helpful depending on who helps you."

"So when they call you namely Ellen or u send a email to her she never answers.then when u text them like they say they don’t respond.i sent 7 emails to 2diffrent people and not one answer sent a texts and no answer. So to reach them is worse then trying to reach the White House"

"Scott & his team are wonderful! Working with his agency has been such a excellent experience. Scott & his staff are extremely knowledgeable and always looking out for my best interest which of course is the best plan for the best price. I am so happy to have them as my broker and would highly reccomend them."

"I have been a customer at the location for almost 7 years. Over the years, customer service has deteriorated. The reps there are now so abrupt when speaking to a customer. The attitude is so nasty from one particular female rep. I really loved dealing with Heather and Latiff. They're only workers but actually exhibit human traits. These new people there are so disgustingly nasty to deal with, I hope Scott knows how they are dealing with his customer. Whenever you request to speak to Scott, they flat out refused to transfer the calls. Mr Marx claims that "customers" are the center of his business, but are we? There's no way to prove if he is instructing the staff to redirect his calls, but there's no way he's in meetings all day and never returns calls. I just wonder 🤔"

"I just want to say thank you to Tianna ..she’s a very calm person..when u call State Farm .. I always want to speak to Tiana ..she was also help for my renters insurance..sending emails on behalf of me ..that’s so nice, shows she knows what she doing ..thanks once again 🙈❤️"

"I love how Tianna mcall spoke to me on the phone ..because I was so mad that they increased my bill ..but her professionalism was so great ..she calm me down ..I spoke to other agent and they were rude"

"I purchased a car insurance from a lady that call Astrid Pimentel she’s an Insurance Account Representative, I be having issues with the policy,every time I called her that I can fix the issue she keep saying stuff that has nothing to do with with what I asked her while she’s the one that sold me the policy,she’s very unprofessional she’s can’t even doing her job right, Definitely I don’t recommend anyone come to this agency nobody shouldn’t treat like this specially as a user they violated my right,imagine how many people went through this bad experience"

"Franklin Vargas was very helpful in relating to me what is covered under my policies that just renewed. He offered that I should look into taking the Safe Driver feature which could save me a great deal on my premiums as well as a NYS Safe driver course for an additional premium discount that I can take online rather than having to sit in a room for 6 whole hours. He was able to answer the questions that I had and also tell me a little about Life Insurance as an option should I want to borrow against a policy to help with purchasing a new car - which I have to research further but still being told it is a possibility. I appreciate his level of service he provided."

"Excellent customer service, Astrid is great & she got me the best deal."

"I was very happy with the service I received from Nikki at State Farm today. Everyone at Scott Marxer Office seemed to do their best to help me with my situation, and I was very happy for all the informative information they provided. Thanks again."

"Very dedicated helpful team. Always available to assist."

"Nikki answered my call with a request and it was done before we got off of the phone. Astrid, the woman I got to work with during car insurance shopping, quoted me at nearly 37 to 50 percent less than all of the numerous quotes I previously was assigned to for exact same coverage. Plus incentives. Easy, quick experience with pleasant staff. It's been a surprisingly nice resource, and right in town."