State Farm® Insurance Agent Scott Marxer

"Astrid P was an absolute delight. She was warm, caring and patient. She was very informative and offered the best quote and with as many discounts as she could give me. I’m more than satisfied and she’s a five star hire! Great job Astrid! You’ve found your purpose❤️"

"Thanks to Nikki for always helping me with my insurance needs always fast and easy when I have any questions she’s always there to answer them means a lot to me that State Farm and Nikki are always on my side Thank you!!"

"They’re slow with check refund requests but their agents are somewhat helpful depending on who helps you."

"So when they call you namely Ellen or u send a email to her she never answers.then when u text them like they say they don’t respond.i sent 7 emails to 2diffrent people and not one answer sent a texts and no answer. So to reach them is worse then trying to reach the White House"

"Scott & his team are wonderful! Working with his agency has been such a excellent experience. Scott & his staff are extremely knowledgeable and always looking out for my best interest which of course is the best plan for the best price. I am so happy to have them as my broker and would highly reccomend them."

"I have been a customer at the location for almost 7 years. Over the years, customer service has deteriorated. The reps there are now so abrupt when speaking to a customer. The attitude is so nasty from one particular female rep. I really loved dealing with Heather and Latiff. They're only workers but actually exhibit human traits. These new people there are so disgustingly nasty to deal with, I hope Scott knows how they are dealing with his customer. Whenever you request to speak to Scott, they flat out refused to transfer the calls. Mr Marx claims that "customers" are the center of his business, but are we? There's no way to prove if he is instructing the staff to redirect his calls, but there's no way he's in meetings all day and never returns calls. I just wonder 🤔"

"I just want to say thank you to Tianna ..she’s a very calm person..when u call State Farm .. I always want to speak to Tiana ..she was also help for my renters insurance..sending emails on behalf of me ..that’s so nice, shows she knows what she doing ..thanks once again 🙈❤️"

"I love how Tianna mcall spoke to me on the phone ..because I was so mad that they increased my bill ..but her professionalism was so great ..she calm me down ..I spoke to other agent and they were rude"

"I purchased a car insurance from a lady that call Astrid Pimentel she’s an Insurance Account Representative, I be having issues with the policy,every time I called her that I can fix the issue she keep saying stuff that has nothing to do with with what I asked her while she’s the one that sold me the policy,she’s very unprofessional she’s can’t even doing her job right, Definitely I don’t recommend anyone come to this agency nobody shouldn’t treat like this specially as a user they violated my right,imagine how many people went through this bad experience"

"I purchased a car insurance from a lady that call Astrid Pimentel she’s an Insurance Account Representative, I be having issues with the policy,every time I called her that I can fix the issue she keep saying stuff that has nothing to do with with what I asked her while she’s the one that sold me the policy,she’s very unprofessional she’s can’t even doing her job right, Definitely I don’t recommend anyone come to this agency nobody shouldn’t treat like this specially as a user they violated my right,imagine how many people went through this bad experience"

"Franklin Vargas was very helpful in relating to me what is covered under my policies that just renewed. He offered that I should look into taking the Safe Driver feature which could save me a great deal on my premiums as well as a NYS Safe driver course for an additional premium discount that I can take online rather than having to sit in a room for 6 whole hours. He was able to answer the questions that I had and also tell me a little about Life Insurance as an option should I want to borrow against a policy to help with purchasing a new car - which I have to research further but still being told it is a possibility. I appreciate his level of service he provided."

"Excellent customer service, Astrid is great & she got me the best deal."

"I was very happy with the service I received from Nikki at State Farm today. Everyone at Scott Marxer Office seemed to do their best to help me with my situation, and I was very happy for all the informative information they provided. Thanks again."

"Very dedicated helpful team. Always available to assist."

"Nikki answered my call with a request and it was done before we got off of the phone. Astrid, the woman I got to work with during car insurance shopping, quoted me at nearly 37 to 50 percent less than all of the numerous quotes I previously was assigned to for exact same coverage. Plus incentives. Easy, quick experience with pleasant staff. It's been a surprisingly nice resource, and right in town."

"Aaron was great help today! I appreciated him explaining my problems and solutions in full detail. He was very polite from the beginning to the end thank you for your share of wisdom as well."

"I highly recommend this office excellent service Scott and Junior are the best ever!!! Thank you!!! :)))"

"Job well done by Nikki. She always makes sure my family is covered."

"Best of the Best! Aaron is fantastic! Couldn't be more happier with the service he and his team provides!"

"Thank you so much, Nikki , Scott, Junior , Latif, These representatives are always ready to take any questions I have . Thankyou again"

"Had a heart attack came out the hospital and this company straight up abandoned me and will not take my business wow . All I have to say ."

"I've been with Scott for quite a few years, and I've gotta say, the professionalism has been a bit hit or miss. One of my biggest gripes is that promised callbacks were rarely ever received. Today, I spoke with an agent I believe is named Lateef. The call started off friendly, but he was very dismissive and became argumentative. Lateef seemed to have all the answers before I could finish a sentence, insisting I continue to pay for a policy on a car that wasn't mine anymore—the car now belongs to my wife who already has taken out her own policy on this vehicle. After a back-and-forth, (consisting mostly of him speaking over me) he aggressively insisted he would check with billing and get back to me. Later in the day, that charge magically disappeared from my upcoming bill. I never received a follow up call from Lateef. After dealing with this last interaction, I'm waving goodbye to Scott and his team and working with a new State Farm insurance agent."

"Nikki and Suzanne where excellent. Answered and provided me with everything I needed. Went way out of there way to help me with everything that I wanted. Went beyond I feel what is required of them to help me. Would recommend them to anyone. Love there manners and how they treated me"

"Had a great experience with Nikki from Scott Marxer State Farm 👍👍👍👍👍"

"Scott and all his staff are very good in their field and customer service, especially Nikki Baker with her interpersonal skill and attention to details for customers. Thank you everyone!"